Account Information

  • RED RIBBON BAKERY L.L.C maintains the https://www.redribbon.ae website (“Site”).
  • The United Arab Emirates is our Country of Residence. The Laws of The United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws and principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • We accept payment by Cash or Card on delivery (in some cases) in AED for its products.
  • Cardholder must retain a copy of the transaction records, Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.

User Privacy

Red Ribbon acknowledges and respects the privacy of their partners, customer, employees and other individuals including website visitors who may choose to divulge personal information. It recognizes and assures to provide the utmost protection and security of their customer’s personal information. This Privacy Statement will assist you in understanding what types of information Red Ribbon may collect, how that information may be used, and with whom the information may be shared.

Order Placement

Whenever you are making a customer order, you will have to make full payment of your order. The payment can be made through phone or through our website.

Returns

Red Ribbon takes pride in serving their customer with the highest quality of cakes and confectionery. If you are unsatisfied with your purchase, please contact Red Ribbon (within 5 hours of pick-up or deliver) and divulge your concerns so necessary actions can be taken.

Decorations and Coloring

Red Ribbon is proud to have a team of highly professional chefs who do their level best to serve you with the requested colour and design for the cake. However, there is a constraint on their ability to meet your requirements as they are dealing with icing that may fade due to light and temperature, so Red Ribbon does not guarantee an exact match. Furthermore, the best representation of your drawing will be provided to the utmost effort but is again limited due to excess detailing. Copyright images will not be printed as per our policy. Red Ribbon will print images as provided by the client.

Deals and Reduced Pricing

All reduced prices and deals will be stated on the website and will be available to avail during checkout. No negotiation can take place for orders placed through the website.

Out of Stock Policy

In order to ensure that customers receive the best quality items, Red Ribbon prepares cakes using extremely fresh items. This may lead to stock fluctuation during the day. If an item is out of stock for some time, Red Ribbon will try to prepare it at its earliest. Just in case, if it is not possible for Red Ribbon to provide the cake, it reserves the right to decline any order.

Information Sharing

In addition to the customers’ order information, Red Ribbon collects and stores personal information of the client. The information received from the client is strictly not sharable and may use it only for the purpose of business orders and staff members to assure pure quality and excellent delivery service.